- Cancellation: there is no long-term contract. You may cancel anytime by email to info@vantusoutsource.com, with no cancellation fee. Your service continues until the end of the week you have already paid for, and you are not charged after that. During a trial period, either side may cancel with 24 hours’ notice.
- No refunds: we bill weekly in advance, and payments are not refundable, except for credits and billing errors as described here. If an agent did not work any of your scheduled hours, we credit those hours on your next invoice. If there is no next invoice, we pay that credit back to your original payment method within 14 days after your service ends. If we end your service, or you end it because we seriously broke our agreement, we also pay back any prepaid hours after the end date within 14 days. If we cancel before your coverage starts because we cannot verify your business or staff your team, we refund everything you paid.
- Billing errors: tell us within 30 days of an invoice and we will correct any error and refund or credit the difference.
- Service issues: if an agent makes a mistake, contact us and we will investigate and work with you to fix it, as described in our Service Agreement.
- How money is paid back: billing error refunds and credits paid back go to the original payment method through Stripe. Bank refunds may take several business days to arrive.
- Questions: info@vantusoutsource.com or (848) 312-1966.
- If this policy and your signed Service Agreement differ, the Service Agreement controls.
Vantus Outsource LLC