FAQ
Frequently asked questions
Something not covered here? Call (848) 312-1966 or email info@vantusoutsource.com.
Where are your agents located?
Our agents work remotely from Pakistan, during your US hours. They are trained on US limo and car service operations and on your booking rules before your coverage starts.
Will callers know you are a separate company?
Our agents answer using your business name and follow your greeting and policies.
What software do you work with?
Limo Anywhere, FASTTRAK, Santa Cruz, and Livery Coach. Using something else? Ask us.
How fast can we start?
The earliest start date is two days after you sign up. Your agreement is official as soon as you sign. Then you pay your first week, and we set up access to your phones and software with you on a short call and make a test call. Coverage starts on your requested start date, or once all of that is done, if that is later.
Is there a contract?
No long-term contract. Cancel anytime by email, with no fee. Your service runs to the end of the week you already paid for, and you are not charged after that.
How does billing work?
First week paid upfront, then weekly in advance. Payments are not refundable, but any scheduled hour an agent did not work is credited on your next invoice.
Are calls recorded?
We may record calls for quality and training, and our agents let callers know. You can ask us not to record.
Is my information safe?
Logins are shared only through a secure password manager, and we never ask for passwords by email or form. See our Privacy Policy.
What happens in an emergency?
Our agents tell callers to hang up and call 911, then immediately alert your emergency contact. We are a booking and dispatch service, not an emergency service.
When am I charged?
Nothing is charged during signup. After you sign, we email you a secure Stripe link to pay your first week by bank account or card. After that, we bill weekly in advance for your scheduled hours.
How do calls reach your agents?
During your coverage hours, your calls are forwarded to our agents, and your customers keep dialing your usual number. We set this up with you on the setup call and test it before coverage starts.
Can I change my hours or number of agents?
Yes. Email us at least 7 days ahead and we will confirm the change by email.
What if an agent misses a scheduled hour?
You only pay for hours worked. Any scheduled hour an agent does not work is credited on your next invoice.
Do your agents take card payments by phone?
Not by default. Our agents send your customer your secure online payment or booking link. If you ask us in writing, agents can enter card details directly into your own payment system, never writing them down or storing them.
Is there a setup fee?
No. You pay only for your scheduled agent hours.
Do you provide drivers or vehicles?
No. We support your business with live agents. We do not provide vehicles, drivers, or transportation.
How do I reach you?
Call (848) 312-1966 or email info@vantusoutsource.com. We reply within one business day.
Stop losing bookings to voicemail.
Pick your hours and sign up online in about 15 minutes. Nothing is charged during signup.